Sunmaker casino Casino Test – Online Casino reviews and customer ratings

The Sunmaker Casino has been the only online casino that has offered the popular Mercury machines online for years. Meanwhile, players can play the slots from the house Merkur also with few other offerers - a reason the Sunmaker casino a test. Ultimately, competition is a vital factor for the market and for the benefit of the players. The main focus of our test was the seriosity, the offer and the customer orientation. Read below what Sunmaker Casino has to offer and how it will perform in the test.

Usability LiveCasinoClub Rating: User Rating: 9.0
Game variety LiveCasinoClub Rating: User Rating: 9.0
Bonus terms LiveCasinoClub Rating: User Rating: 9.0
Deposit and withdrawal LiveCasinoClub Rating: User Rating: 9.0
Customer support LiveCasinoClub Rating: User Rating: 9.0
Casino app and mobile site LiveCasinoClub Rating: User Rating: 9.0

About the company – reputation and popularity convince

The Sunmaker Casino is, despite the added competition, the largest online casino for machines of the company Merkur. Established in 2004, the casino has international popularity and experience, which is reflected in the offer and above all in the customer orientation of the company. Behind the on-line casino hides the British SUN.GAMING IoM Ltd. Based on the Isle of Men. The Sunmaker Casino is regulated by “the Isle of Man – England – Gambling Supervision Commission” and has licenses under the terms of the “Online Gaming Regulation Act 2001 on 27th of May 2010”. The online casino is operated by SUN.MEDIA S.A. Based in Costa Rica. Altogether there is no doubt about the seriousness of the company. Not for nothing, Sunmaker Casino is one of the most popular online casinos in Europe.

The Sunmaker casino offer at a glance

The Sunmaker Casino is known as the largest provider of the well-known game machines of the company Merkur. And since the online casino itself falls under the brand of Mercury, it will not change so quickly. This ensures, among other things, that new Mercury games are always available first at the Sunmaker Casino. This makes the supplier stand out from the competition. It is therefore not surprising that other products such as sports betting and poker are not offered. This is definitely the classic casino games in the foreground.

In addition to the slots, the classic roulette, blackjack, baccarat and casino holdem also belong to the Sunmaker Casino, with the focus being clearly on the machines. As a small extra, the online casino also offers innovative 3D games. And in addition, the customers will find some alternating other games in the provider’s portfolio. Overall, the quality of the games is very good. The casino software in HD quality is also worth highlighting. All games can be tested free of charge and without registration.

The bonus code and promotions at Sunmaker Casino

“Three different matchboni (between 50 and 150%) and up to 1,000 Euro”

In the area of the bonus program, the Sunmaker has come up with a lot in the recent past in order to stand out from the increasing competition. Only new customers can choose between three different Matchboni (between 50 and 150%) and up to 1,000 Euro. Depending on how high your first deposit is in the Sunmaker, you automatically qualify for one of the three options. The minimum deposit is only one euro. The bonus is valid for 60 days. As long as you have time to free the bonus. Fortunately, all bets are taken into account. As usual, only the 100% slots contribute to meeting the sales conditions. If you want to promote your friends and register them successfully at the Sunmaker Casino, you will also receive a bonus gift. For each invited friend you receive 20 Euro and your friend receives an additional 15 Euro free credit for his welcome bonus. This will not only benefit you from advertising, but also your friends.

And existing customers? These benefit from an action calendar at the Sunmaker Casino. This keeps daily bonus surprises available. In addition, there are alternating special events and an attractive loyalty point program. The latter allows players to collect sunbathes for their actions at the casino. 100 suns corresponded then 1 euro. The credit is available to the customer as real money and is not subject to any sales conditions. The special activities include free spins and free credits for the promotion of additional machines.

No mobile access to the online casino available

A further criterion of customer orientation is nowadays the mobile casino access. Here the Sunmaker Casino fails completely incomprehensible. There is still no mobile casino version, so you do not have access to the provider’s games from your smartphone or tablet. Only the normal browser version can be called for information purposes. But that does not help most mobile players at all. In this area, Sunmaker Casino is definitely under pressure. Something needs to be changed urgently so that customers can not run away from the biggest supplier of the Merkur games.

Incredible: no live casino

A live casino is unfortunately in vain in this online casino. This should not be surprising at first sight, but the focus of the provider is clear on the slots. But experts agree that also the Sunmaker does not around a live casino in the long run. Many players are no longer attracted to the Sunmaker Casino. The pioneer in the field of Mercury games does not help much either. Here, the offerer must definitely accept point deduction and customer loss.

Customer service: Benefit from a competent live chat

If you have any questions or are experiencing a problem at Sunmaker Casino, you will first have a comprehensive FAQ section at your disposal. Most questions can be clarified. If you still need to contact Customer Service personally, you can do this via Live Chat or by e-mail. Unfortunately, the online casino has not set up a customer profile. However, you can request a call back by email. This works quite well according to experience. The best option is and will be Live Chat. The employees react very quickly to your inquiry and provide competent information. Only complex issues should be communicated by email.

The various payment options allow fast and problem-free transactions

You can make your payments at Sunmaker Casino quite easily and without complications. Many different payment options are supported by the provider, so that your preferred option is guaranteed. From the instant transfer through the classic MasterCard and Visakarte to various e-Wallets you have the choice. Payouts are also processed very quickly.

Conclusion: Outstanding offer of slots is clouded by missing live casino and mobile access

With its range of games, the Sunmaker Casino can definitely convince. Here, the supplier profits from his special position in the field of Mercury games. Also the quality of the software and the offer of additional games are to be emphasized. However, the Sunmaker Casino fails in the field of mobile access and live casino. Neither the one nor the other offers the online casino and has to accept thereby customer losses. To follow the trend of the times, the Sunmaker does not come here around an improvement of the offer around. In the field of bonus, the offerer has already come up with a lot and in the recent past has gained a lot. Hopefully, this strategy will also apply to mobile access and live casino.