bgo Casino Test – Online Casino reviews and customer ratings
The online casino BGO is among the elite for some years now. This online casino receives top ratings in various test reports, it constantly sets new incentives and improvements. Therefore it was time for us publish a report on this subject and thereby apply our known criteria. Whether we will agree with the many positive reports or have yet to make some criticisms, this we will with our readers in detail below.
|Usability||LiveCasinoClub Rating:||User Rating: 9.1|
|Game variety||LiveCasinoClub Rating:||User Rating: 9.1|
|Bonus terms||LiveCasinoClub Rating:||User Rating: 9.1|
|Deposit and withdrawal||LiveCasinoClub Rating:||User Rating: 9.1|
|Customer support||LiveCasinoClub Rating:||User Rating: 9.1|
|Casino app and mobile site||LiveCasinoClub Rating:||User Rating: 9.1|
1. Live casino
BONUS CODE November 2018
Unusual location of the company
As an introduction, we have decided on a roughly overview. Besides the company behind BGO, we also look at the licenses that the online casino uses. Let’s start with the general data on the company. The online casino BGO was launched in 2012 after the two British business partners Richard Skelhorn and Alexander Holt had combined with their online products under the banner of BGO Entertainment. Thanks to many years of experience in online casinos and bingo, a joint and newly developed website developed by BGO.DThe main center of BGO Entertainment has been located on the British Channel Island of Guernsey since the company was founded, which has made the focus of the business plan clear on British customers. This can be seen today as the British pound continues to be the only currency at BGO, and other languages have been added to the website due to the opening up of the European market. BGO also does not cut back on licenses. The company’s flagship is certainly the license of the British Gambling Commission, which regulates all customers from Great Britain. The Alderney Gambling Control Commission (AGCC) is responsible for the German and other customers worldwide in Guernsey. The authority of the Channel Island has been active since the year 2000 and has the same standards as other European gambling authorities.
If we already make a test report for BGO, then we do not come to mention the outstanding offer. At BGO, this is above all one thing – namely variety. Alone in regular online casino more than 350 Casino games are available on request, of course a colorful potpourri from different manufacturers. Among other things, well-known names such as Playtech or Net Entertainment, are really the best brands you can wish for as a customer. Not only are the games of their quality high-quality, also through progressive jackpots themselves with comparatively low bets high profits are possible. Among the game machines, however, there are some games which are clearly pushed by BGO. This includes, for example, Starburst, as can be seen in the welcome package. Looking at the website you will see that BGO has divided its offer into 5 different areas:
– Live Casino
There are some overlaps, especially in the three former areas, but these are not particularly disruptive. One thing that we like about BGO is, of course, incredibly good, is that you can continue to maintain its origin and offer various bingo games to its customers. Here the long-term experience, which you miss with some other offerers. And there is a great deal of approval from the customers, as can be deduced from the number of visitors to the individual rooms. Not infrequently, the most lucrative bingos can be found at 350 visitors or more. In conclusion, however, we should note on BGO’s offer that there are regional restrictions for some gambling machines. This applies to all customers who are not resident in the UK. German customers are therefore excluded from some game machines.
Attractive new customer bonuses, rewards for existing customers
New customers can now only rarely be lured by a stable software or a great offer to an account opening. There are only numbers that are thrown against new customers. At BGO, new customers are all about the number 1,500, as this is the value offered to their new customers for the first 4 deposits to bonus. Since you want to keep your customers at the bar, the bonus amounts are increased with every deposit. Quite a good remedy against exactly the Casino players, which migrate from offerer to offerer, only to there at short term a casino bonus. In addition, each new customer receives 20 free spins for the popular game machine Starburst after opening the account, plus a further 180 free spins are added after you have made your first deposit. All bgo Casino Free Spins, which you get from the online casino must be used and consumed by the customer within 9 days. In all aspects, this is a very pleasant welcome package for all new customers. What you can already see, however, is that BGO relies on continuity. You would like to be able to bind its new customers to themselves in the long term, thereby not only staggering the new customer bonuses, but also proceeding in the further course on the same principle. Only those who show continuity and always place their sales at BGO are rewarded with bonus campaigns. There is also a classic loyalty bonus, which, however, can be distinguished from its presentation by many other online casinos. Every sales done qualifies for loyalty bonuses, but some casinos are known as percentages preferred. The heart of the loyalty bonus is clearly the Loyalty Store. In this one you can exchange your collected loyalty points for the following 4 things:
– Free games
– Deposit bonus
– Bonus Credits
– Real money
In summary, a satisfactory bonus program from the bgo casino, which should however not meet the requirements of some high rollers.
App or mobile site? At BGO, both are working!
We were able to clarify the important question about BGO’s mobile offer very quickly, thanks to the company’s willingness to provide information. Here, of course, we approached the question of whether customers need mobile access to a modified website or an application for all devices. And BGO has solved this question perfectly in our eyes – there is both. Customers can log on to the modified website using their existing data, as well as drag an application directly to the smartphone or tablet. The BGO application is, however, to be downloaded differently due to legal issues. Users of an iPhone or iPad can easily download the BGO App via the App Store. If you own an Android device, you need to download the app on your own mobile site.
You can either scan a QR code or download the application as a file in the APK format directly after the first login. Whatever the possibility is, ultimately, we do not have a major role to play. We tested both possibilities and were absolutely satisfied with both things. Both the scope, the safety, the power and the structure are almost identical. The only real difference is that the application can be started much faster, but each customer has to decide for himself.
Very good Live Casino
We are similarly convinced by the live casino BGOs. What looks a little Spartan at first glance is a very balanced and one of the better visited live casinos of the scene. As the majority of visitors are in the UK, the number of visitors is particularly high in the evening, which means that the tables are constantly rotated. BGO reacts very quickly to fluctuating visitor numbers and tries to create an ideal live feeling at the customer by opening and closing some tables. And this is definitely the case. For the following casino games there is something in the BGO live casino:
– Casino Hold’em
Due to the wide selection of tables and limits for roulette, blackjack and casino hold’em, all users of BGO can look forward to an experience. Since it is suitable for beginners and professionals, constant optimizations can be seen, which is a quality feature for a live casino. Also to be highlighted is optics and transmission quality. Very clear separation, continuous acceptable loading times. The software from Playtech is used, which was another positive aspect for us. Rundherum a very good live casino, which quite rightly enjoys such an excellent reputation.
Average customer service
Of course, we also tested BGO’s customer service. The characteristics of good customer service are not only the quality of the answers, but above all also the accessibility and possibilities to achieve this at all. Our test of the customer service started with the availability, which could not convince us completely. A live chat from BGO is active, but customers from Germany have to make do with a given e-mail form. This can be reached from 08:30 am to midnight German time and was clearly in our test with its answers clearly. Not only is the form for the questioning very detailed, a large part of our questions have already been answered within 2 to 4 hours to the last detail. There is no nonsense here, which definitely impressed us. Where light is, however, there is also a lot of shadows. German customers do not have the possibility to contact the provider by telephone or fax. This would be especially helpful if you have major problems and can not solve them by e-mail. Although we do not expect such cases to happen at BGO, a free hotline is always a sign that you have an open ear for your customers. Instead, customers from Germany can reach the supplier in writing. All letters are usually delivered within 7 working days and are processed promptly.
Limited but sufficient choice of payment and withdrawal methods
A comprehensive test report also includes a look at the payment methods offered by the respective provider to its customers. BGO is not really noticeable in this respect. There are not a lot of deposit and withdrawal methods at the bgo casino, nor is the selection in our eyes too small. But we have some problems with the communication of BGO. Unfortunately, on the homepage of the online casino, you are advertising with payment methods, which are not to be used by all customers. Best example is Paypal. Although the availability of the e-wallet is advertised, this is only true for customers from Great Britain. In order to clarify all inconsistencies, we have researched the available payment methods for German customers. Transactions are possible with these payment methods:
– Credit Card
– Instant Transfer
– Internet Banking
We should, however, positively note that all transactions are to be made without charges, as well as the respective limits are very comfortable to determine. Up to 100,000 British pounds can be paid in and paid out. This limit is, in part, much higher than the standards that many online casinos can offer their customers.
Our conclusion to BGO
When we started our test, we actually assumed that we can hardly find any criticism to BGO. And this thesis can be almost completely confirmed. After our extensive tests, we clearly see why so many players around the world are fans of BGO. It is simply a highly diversified online casino, which is particularly popular with its target group. BGO is different, BGO looks different and BGO also presents itself accordingly. It clearly stands out clearly from the competition, in terms of offer they can not hold this level, however, which can not be a big criticism. Unfortunately, there are small restrictions for German customers. Be regional, blocked, or limited functions of the customer service, there is some room for improvement. Bottom line BGO is the perfect online casino for beginners.